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General terms for providing accommodation services1. CONTENT OF OFFERTravel & Real estate agency Adriasky (in further text the agency) insures saleing real estates, properity management and the accommodation service to the guest according to information available on site BOOKING AND PAYMENTInquiries and booking for accommodation are received electronically, by e-mail or in person at the agency's offices.When booking, the guest confirms that he accepts the General Terms entirely. The agency provides the guest with all the information relevant for the journey. When booking, the guest is required to give all the information necessary in the booking procedure.To confirm the booking it is necessary to pay the advance depending on the payment method. The balance must be paid at least 20 days prior to the arrival date or directly to the host upon arrival. The guest is informed about the payment methods while confirming the reservation.3. PRICE of ACCOMMODATION UNITThe price of accommodation includes the basic service that is published with all accommodation units. Additional services are not included in the price of  the accommodation, therefore the guest pays for them separately. These services must be requested at the time of the booking.The prices of the accommodation are in EUR or HRK.The agency reserves the right to make changes to the stated prices. For customers who have paid an advance for their reservation, the agency guarantees the price of accommodation, stated in the price quotation according to which the advance was paid.Should the changes occur in the exchange rate of the agreed currency or if there is an increase in the fees for the certain services that affect the price of the travel, that could not be anticipated by the agency, the agency reserves the right to increase the price up to 20 days prior to the arrival. Should the price increase be higher then 10% the guest has a right to cancel the reservation. In that case guest has the right to refund of the already paid amount without the right to compensation.If more guests than are stated on the voucher arrive to the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.4. AGENCY'S RIGHT TO CHANGES AND CANCELLATIONThe agency reserves the right to change or cancel the booked accommodation if before or during holidays special conditions occur that cannot the avoided or eliminated.In cases where substitute accommodation for paid accommodation is not available, the agency reserves the right to cancel the reservation upon prior customer notification, at least 7 days before arrival, and guarantees the refund of the complete paid amount. Should an adequate substitute accommodation not be available on the day of arrival, the agency will try to provide information on available accommodation that is not included in agency's offer and guarantees the refund reduced by 15% of the complete paid amount.5. RESIDENCE TAXAccording to the Croatian Law on the Residence Tax, guest pays the Residence Tax when paying for their accommodation. The amount of Residence Tax is stated on your price quotation. The Residence Tax is defined by the law and it varies from 2,00 to 7,00 KN per person per day for adults.Young people from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The final amount of the Residence Tax is determined by the destination in the Republic of Croatia and the travel period6. CUSTOMER'S RIGHT TO CHANGES AND CANCELLATIONShould the customer wish to change or cancel a reservation after the advance payment, this must be done in written form (email, mail, or fax). The change includes the change in the number of people or change of the arrival or departure dates at latest 30 days prior to the arrival date.The change of the accommodation unit and every change within the 30 days prior to the start of the reservation and also during the use of the accommodation unit is considered the cancellation of the reservation.The first change to the reservation is free of charge, unless it entails further expenses for the agency. For all further changes to the reservation, 15 EUR will be charged per change. Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced.The date of received written confirmation presents the ground for the cancellation costs as follows:• For any reservations cancelled prior to 15 days before arrival date, 30% of the accommodation price will be charged,• For cancellation from 14 - 9 days before arrival date, 50% of the accommodation price will be charged,• For cancellation from 8 - 2 days before arrival date, 80% of the accommodation price will be charged,• Should the customer cancel 1 day before arrival date, or not come, or cancel during use of the accommodation unit, 100% of the accommodation price will be charged.For any confirmed hotel accommodation, if cancelled by the guest, specific cancellation policy is applied. The date of received written confirmation is considered the date of cancellation, and cancellation fees are calculated as follows:• For cancellation up to 30 days before arrival date, 15% of the total accommodation price will be charged• For cancellation from 29-22 days before arrival date, 25% of the total accommodation price will be charged• For cancellation from 21-15 days before arrival date, 40% of the total accommodation price will be charged• For cancellation from 14-8 days before arrival date, 80% of the total accommodation price will be charged• For cancellation made 7 or less days before arrival date, 100% of the total accommodation price will be charged.Should the guest not arrive at the booked accommodation unit before midnight on the arrival date, and does not inform the agency or the host, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described above.Should the real costs exceed the above stated costs, the agency reserves the right to charge the difference.Should the guest find a replacement for the cancelled reservation, the agency will only charge the real costs caused by the replacement.7. AGENCY'S OBLIGATIONSIt is agency’s obligation to take care of provided services, the choice of hosts, and customers' rights and interests according to accepted customs in tourism.8. CUSTOMER'S OBLIGATIONSThe customer is required:- to have valid travel documents,- to obey customs regulations and currency exchange regulations of the Republic of Croatia,- to obey house rules in accommodation units and to cooperate with the host with good intentions,- to show the document about the paid service (voucher received by email) to the host upon arrival,- the guest is obligated to check if he needs a visa to enter the Republic of Croatia or any other staate- by confirming the reservation, the guest accepts to pay for all damages caused directly to the host.Should the guest not follow these obligations, the guest is liable for caused damage and must cover the expenses.9. LUGGAGEThe agency is not responsible for destroyed, lost, damaged luggage, as well as for the theft of luggage or valuables in the accommodation unit.10. GENERAL TERMSUpon payment of the advance or the total amount, the customer accepts the General Terms and Conditions in their entirety.11. NOTEAdditional discounts for last-minute offers do not apply.
Last Updated: 25 Feb 2007 11:56:43 PST home  |  about  |  terms  |  contact
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